Frequently Asked Questions

Our fleet spans executive chauffeur cars (Mercedes S-Class, BMW 7 Series, Range Rover and Mercedes V-Class), 8–16 seat luxury minibuses, 19–24 seat executive minibuses, 33–49 seat executive coaches and 50–63 seat full-size coaches — every vehicle finished to the same Nova Lux standard.

Yes. All Nova Lux chauffeurs and drivers undergo DBS checks, with additional safeguarding training for drivers assigned to school, university and youth group bookings.

Every vehicle in our fleet is ULEZ compliant, so you can travel in and out of London's Ultra Low Emission Zone without incurring additional charges.

In many cases, yes. Subject to vehicle and chauffeur availability, we can often accommodate same-day bookings — call us or use our quote form and a member of the team will confirm availability quickly.

Our quotes are all-inclusive — covering the vehicle, professional chauffeur, fuel, congestion and ULEZ charges, parking and standard waiting time. There are no hidden extras or surge pricing.

We're happy to review a like-for-like quote from another fully licensed operator and, where possible, match or improve on it without compromising our standards of vehicle presentation or chauffeur service.

Yes. Please let us know your accessibility requirements when requesting a quote and we will arrange a suitable wheelchair-accessible vehicle and assist with any additional needs.

Cancellation terms vary depending on the type and size of vehicle booked, and how far in advance you cancel. Full details are provided at the time of booking and set out in our Terms & Conditions.